Help Center
Find answers to your questions about building and managing your app
How to publish your app to the App Store & Google Play?
We will submit the app for you! It's part of our service, we do this for free. 1. Create app accounts For both App Stor...
How can I see the changes on my phone?
When your app is published, changes you make in the editor will automatically sync to the live app. It will load the lat...
How to change the tab menu?
1. Navigate to screens. 2. Select the screen you want to add or remove from the tab menu 3. Set In tab navigation to y...
How to update pricing of subscription?
To update pricing: Stripe can be done through the editor, and is instant. Apple & Google need to be done through the app...
Where do I create app accounts for publishing?
You need developer accounts for both app stores to publish your app: **Apple Developer Account:** Enroll here: https://...
How do I change my app icon?
After publishing your app the icon can only be changed through a manual update to the App Stores, contact support contac...
How do I change the App Store screenshots?
Screenshots can be changed directly in App Store Connect / Google Play Console by you. However, we need to do an app upd...
How to shield off sections (paywall)?
To add a paywall to content: 1. Select the screen, program or workout you want to block 2. Go the the *Access* tab 3. S...
How to show one-on-one programs?
To add a one to one program: 1. Select the program, 2. In the access tab set to Specific users only 3. Select the user...
Building out your own lists & categories
To create custom lists and categories: 1. Go to App Builder 2. Drag a list into the place where you want it 3. Hover ov...
How do I add courses?
To add a new course: 1. Create a new Program 2. Set type to module or lessons 3. To add content - Add articles or scree...
Can I add long video classes, like Pilates?
Yes! You can add full-length video classes: 1. In the editor select content 2. Go to workouts 3. Set workout type to: L...
How do I add live classes or streaming classes?
To add live streaming classes: 1. In the editor, select Content 2. Go to Class 3. Set the type to Stream 4. Link to you...
Can users watch videos offline?
Yes! For long-workout videos users can download videos to their phone and watch them while offline...
How do I add audio guided workouts or runs?
To create audio-guided content: 1. In the editor select content 2. Go to workouts 3. Set workout type to: Long video 4....
Can I import exercise or workout videos?
In case you have a lot of videos to import email us at contact@ymove.app, we can mass import videos...
How do I create supersets?
A superset is when you perform two or more exercises back-to-back without rest between them. **How to set it up:** 1. ...
How do I create circuits?
A circuit is a series of exercises performed one after another with minimal rest, then repeated multiple times. **How t...
How do I create emom reps?
To create an emom: 1. Go to content -> Workouts 2. Select the workout you want to edit, or create a new one 3. Add the ...
How to create a challenge, group program or class?
1. Go to Content -> Programs 2. Select the program you want to edit, or create a new one 3. Go to tab advanced 4. Set...
How do I create challenges?
To set up a challenge: 1. Go to Content -> Programs 2. Select the program you want to edit, or create a new one 3. Go...
Is there an ability to have a group rolling calendar?
Yes! A rolling calendar keeps all clients on the same daily schedule: 1. Create a Group Program 2. Enable "Rolling Cale...
How to add people to chat groups?
To manage chat groups: 1. Go to the Chat section in /dashboard 2. Select or create a group 3. Click the info icon "Add ...
How do I add users to chat?
To add users to a chat: 1. Open the conversation or group 2. Click the settings info icon 3. Select "Add Participants" ...
How do I turn off sound for exercises?
To disable exercise audio for a video: 1. Go to content -> exercise 2. Open the exercise 3. Go to tab advanced 4. Find...
How do I enable weight tracking for exercises?
To enable weight tracking: 1. Go to content -> workout 2. Open the workout you want to change 3. Go to Exercise repetit...
How do I edit the login screen?
To customize the login screen: 1. Go to "Tools -> App & User State" in the top bar 2. Select "Start Screen: Sign Up" 3....
What retention offers are available when users try to cancel?
Retention offers help reduce churn by giving users a reason to stay when they try to cancel. **Stripe subscriptions onl...
How do users cancel their subscription?
The cancellation process depends on how the user subscribed: **Apple App Store:** Users must cancel through iOS Setting...
What's the difference between Delete Account and Cancel Subscription?
These are two different actions: **Cancel Subscription:** - Stops future billing - User keeps access until the paid per...
Can users see their program progress and metrics?
Yes! Users can track their progress in several ways: **Built-in tracking:** - Workout completion history - Program prog...
How do I add an intro video to a specific program?
To add a program-specific onboarding or intro video: 1. Select content -> Programs & Courses 2. Select the program you ...
Which payment platforms are supported?
The app supports multiple payment platforms: **Stripe (Web/Direct):** - iDeal, PayPal, Credit card payments and much mo...
How do users request refunds?
Refund processes depend on the payment platform: **Apple App Store:** Users must request refunds through Apple at repor...
Can users customize their program based on their preferences?
Yes! You can personalize programs based on user-defined settings. **Example questions you can ask:** - Where do you tra...
Can I add a streak counter to the home screen?
We don't have a dedicated streak counter feature at the moment, but here's a workaround: **Current solution:** 1. Creat...
How do I send follow-ups for users who don't finish their payment?
You can set up automated follow-ups for abandoned carts using our Actions system. **How it works:** 1. Go to Settings >...
How do I connect users to email marketing programs?
You can sync your users to email marketing platforms using our Actions system. **Option 1: Send emails directly** Use o...
How do I use Zapier or Make.com with the app?
Our Actions system lets you connect your app to 5000+ other apps via Zapier or Make.com. **Setting up with Zapier:** 1....
How do I add Habit Tracking?
**Part 1: Create the Habit Metric** 1. Go to Metrics (& Habits) 2. Add a new item by clicking + 3. Select the metric ty...
How long does it take to be published on the platforms?
Once your app content is ready and you've filled in the app info form with app icon & description, it takes around 1-2 w...
How do I add a link to a website?
To add an external link: 1. Go to App Builder 2. Drag in Link/Button 3. Edit the button by hovering over the element an...
Can I publish in another language?
Yes! Most text elements can be translated to any language. We support multiple languages including English and Spanish. ...
How do I create a meal plan?
To create a meal plan: 1. Go to Content > Programs & Courses 2. Click "+" 3. Select period type "day" - 3a) If you w...
How do I add recipes to my app?
To add recipes: 1. Go to Content > Recipes 2. Click "Add Recipe" 3. Fill in title, description, and ingredients 4. Add ...
How do I add nutritional information to recipes?
When editing a recipe: 1. Go to the Nutrition tab 2. Enter values for: - Calories - Protein (g) - Carbohydrate...
How do I create an AMRAP workout?
To create an AMRAP (As Many Rounds As Possible): This is for workouts where users repeat exercises as long as the timer...
How do I create a Tabata workout?
To create a Tabata (20 sec work / 10 sec rest): 1. Go to Content > Workouts 2. Create a new workout, set type to "Time"...
How do I create a HIIT workout?
To create a HIIT (High Intensity Interval Training): 1. Go to Content > Workouts 2. Set type to "List" 3. Create rounds...
How do I set rest time between sets and exercises?
To configure rest times: **Between sets:** 1. Edit the exercise in your workout 2. Set the "Rest" field (in seconds) 3....
How do I add warm-up and cool-down to workouts?
To add warm-up and cool-down: 1. Edit your workout 2. Create a round called "Warm Up" at the beginning 3. Add stretchin...
How do I add new exercises to the library?
To add exercises: 1. Go to Content > Exercises 2. Click "Add Exercise" 3. Enter the exercise name 4. Upload a video dem...
Can I add alternative exercises for users?
Yes! To add exercise alternatives: 1. Go to Content > Exercises 2. Edit the exercise 3. In the "Alternatives" section, ...
How do I organize exercises into categories?
To categorize exercises: 1. Go to Content > Categories 2. Create categories (e.g., "Upper Body", "Core", "Cardio") 3. E...
How do I create a custom screen?
To create a custom screen: 1. Go to Screens 2. Click "Add Screen" 3. Name your screen 4. Drag components from the left ...
How do I add a banner or hero image to a screen?
To add a banner: 1. Go to App Builder in the top bar 2. Drag a "Container" component to the top 3. Click Edit in the to...
Can I duplicate a screen?
Yes! To duplicate a screen: 1. Go to Screens 2. Hover over the screen you want to copy 3. Click the clone/duplicate ico...
How do I view a user's workout progress?
To view user progress: 1. Go to Dashboard > Users > View All 2. Search and select the user 3. View their profile with w...
How do I manually add a user?
To add a user manually: 1. Go to Dashboard > Users > View All 2. Click "Add User" 3. Enter their email address 4. Set a...
How do I give someone free access to paid content?
To grant free access: 1. Go to Dashboard > Users 2. Find and select the user 3. Go to "Manual Access" 4. Set to yes 5. ...
Can I export my user list?
Yes! To export users: 1. Go to Dashboard > Users > View All 2. Click the export/download button The export includes em...
Can I use custom fonts in my app?
Custom fonts are not possible. In Styling in the top bar, you can select from 10 different Google Font options....
How do I preview my app before publishing?
To preview your app: 1. In the editor you can preview the app 2. Navigate through screens as users would 3. Use "Tools ...
Can I keep updating workouts and programs after publishing?
Yes! You can update your workouts, programs, and all other content at any time. Simply make your changes in the editor ...
Why aren't my changes showing in the app?
If changes aren't appearing: 1. Make sure you clicked "Publish" after making changes 2. Force-close and reopen the app ...
How do users reset their password?
Users can reset their password: 1. On the login screen, tap "Forgot Password" 2. Enter their email address 3. They'll r...
How do I style the checkout page?
The checkout page has a modern two-column layout with customization options. **Available settings (Dashboard > Site Set...
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