Users
How are active users counted?
Active users are counted based on the following rules:
- Only paying users are counted. You can also manually set a user to "paid" in the dashboard by assigning them, and those will be included.
- Users who sign up but don't start a subscription or purchase a product are not counted.
- Single product purchases count the user as active for six months.
- Users on an active trial are counted.
- When a user cancels, they retain access until the end of their billing period.
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Still have questions?
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