Users

How are active users counted?

Active users are counted based on the following rules:

  • Only paying users are counted. You can also manually set a user to "paid" in the dashboard by assigning them, and those will be included.
  • Users who sign up but don't start a subscription or purchase a product are not counted.
  • Single product purchases count the user as active for six months.
  • Users on an active trial are counted.
  • When a user cancels, they retain access until the end of their billing period.

Still have questions?

Our support team is happy to help you with any questions.

Contact us at contact@ymove.app